Careers at Benefex
We’re hiring! Come and join our team
Welcome to the Benefex Careers page!
We’re delighted that you’re considering a career with us, and we hope that these next few sections provide you with all of the information you need about what it’s like to work here.
We’re always looking for bright, passionate people to join our team. If you’re ambitious and really great at what you do, we want you in our corner!
Jump to:
Our vacancies | Learning & development | Social life | Recognition | Our CEO | I don't have my CV on me!
We're officially the best supplier to work for!
In October 2020, we were crowned 'Best Supplier to Work for' at the prestigious Employee Benefits Awards! We're thrilled to be recognised for everything that we do to make Benefex a great place to work.
A note from our employee experience experts
Our ethos
Our ethos at Benefex is to seek to provide a stand-out employee experience for every single person who comes to work for us. We fundamentally believe that no one comes to work to do a bad job, and therefore want to ensure that we create an environment that allows you to give their best, every single day.
Our culture
A career at Benefex is exciting, stimulating, and arguably not for the faint-hearted! We believe in giving all of our people the autonomy to do the right thing for our customers and deliver consistently excellent results. We work hard, and we work fast. But we also have a lot of fun while we’re doing it.
Our flexibility
We also understand that work isn’t the only commitment you’re likely to have on your time, and we want everyone who wants to to be able to apply to join us. To that end, all our Benefexers are able to agree a flexible working pattern which works for both them and the business. We don’t want the hours you’re able to be in the office to be a barrier.
Ultimately, we want everyone to enjoy coming to work, because life is simply too short to spend it dreading Mondays.
Matt Macri-Waller
Founder & CEO
Kathryn Kendall
Chief People Officer
What's it like to be a Benefexer?
It's fantastic to be part of something so exciting! There's an incredible product and vision, and it's led by one of the most amazing people I've ever worked with.
Welcoming environment; some of the friendliest people I've worked with.
Benefex is a values-driven organisation and it's been amazing to work for someone who actually lives by their values.
Currently 4 months into my role, the exposure in a client facing role has been great. This exposure has helped with presenting and speaking skills.
The whole team are so friendly and the culture and energy is incredible. Honestly it feels too good to be true, but I've been here a year and it's definitely real!
They're a great company to work for, always striving for the best! The management are always happy to hear you out.
Great benefits package, responsive to employees issues, very transparent leadership.
The recruitment process was very smooth and responsive. As a new starter on your first day you were made to feel at ease.
Take a look at our values
We're a truly culture-driven organisation, and our company values really drive our success. Every Benefexer lives and breathes our values, every day. So, find out what's important to us.
Apply today - it's simple!
1. Introduce yourself!
Have a look at our vacancies, send us your CV and tell us a bit about yourself
2. A quick chat
We’ll speak to you on the phone and talk you through the application process
3. Meet the team
We'll set up a Zoom call for a relaxed face-to-face interview; don’t worry, we’re friendly!
4. Hello, Benefex!
If you're the perfect person for the job, we'll make you an offer!
Sales Development Representative
We’re looking for an experienced Sales Development Representative, but this is not your average, boring, outbound calling role. The leads are hot and you will be dealing with senior people in large corporates.
ApplyBenefex Gateway Admin Support
We’re currently looking for people just like you to join our SME Gateway team as an Administrative support.
Apply nowClient Services Team Member (SMECS) (12-month fixed term contract)
Do you have superhuman organisation and communication skills? Do you always provide first class customer service? Fancy putting your skills to the test in an exciting Client Services career. Do you have the savy to build relationships at all levels, an employee benefits whizz? And do you just generally get stuff done?
Apply nowCopywriter
We support our brilliant portfolio of customers when it comes to communicating with their employees. Whether that’s creating content for brochures, posters, email campaigns, videos or leaflets – you name it, we’ll write it. You’ll have the chance to create sub-brands and concepts for our new customers’ benefit schemes, and you’ll work with our in-house design team to bring your copy to life.
Apply nowCopywriter - Maternity Fixed Term Contract
To be successful in this role, you’ll be a keen writer with a love of content, a keen eye for detail, and at least a year’s copywriting experience. This doesn’t have to be in a pure copywriting role, but you do need to be able to demonstrate substantial writing experience across a wide breadth and depth of styles. Ideally, that experience would be from an internal communications or marketing role.
Apply nowCustomer Success Manager
Do you have superhuman organisation and communication skills? Do you love liaising with our lovely customers? Fancy putting your skills to the test in an exciting Customer Management career? Are you reliable and competent? Do you have the ability to motivate the people around you and get tasks done quickly and efficiently?
Well, you’re in luck! We are looking for a Customer Success Manager to act as a dedicated day-to-day contact for a portfolio of customers.
ApplyCustomer Success Team Manager
We have a fantastic opportunity for someone to join the amazing Customer Success Managers (CSM) Team as a CSM Team Manager. This is a newly created role and as such you will be able to make a difference from the beginning. We are looking for someone who can hit the ground running whilst maintaining our exceptional standards across the department.
Apply nowEmployee Benefits Gateway Consultant
We are on the hunt for an experienced and first-class Employee Benefits Consultant to join our Benefex Gateway team.
Apply nowEmployee Support Specialist (12-month fixed term contract)
Are you great with people and enjoy delivering outstanding customer service? If yes, the Employee Support Centre is the place for you. The role will involve resolving any queries relating to their flexible benefits package via phone or email.
Apply nowGlobal Benefits Consultant
Our Global Benefits Consulting practice manages a portfolio of multinational customers and provides them with Employee Benefit solutions for their global and globally mobile workforce. Working with the Global team, you will work with a portfolio of customers to provide global solutions and ensuring that we use our digital technology to help our customers to succeed and grow.
Apply nowInternational Benefits Consultant
Our Global Benefits Consulting practice manages a portfolio of multinational customers and provides them with Employee Benefit solutions for their global and globally mobile workforce, with particular focus on International Private Medical Insurance. Working with the Global team, you will work with a portfolio of customers to provide International solutions and ensuring that we use our digital technology to help our customers to succeed and grow.
ApplyPlatform Engineer
It is an exciting time to join the Platform Engineering Chapter as the team grows, with cloud-first strategies to ensure that the platform is fit for purpose across both performance and scalability, that comes with supporting 500,000+ users and growing globally.
Apply nowProject Manager
We're looking for a Project Management superstar who will be responsible for planning, implementation and tracking of simultaneous e2e client projects on time, to agreed standard and budget.
Apply nnowSenior Technical Specialist
Fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique? We’d like to hear from you. We’re currently looking for people just like you to join our team as a Senior Technical Specialist.
Apply nowTechnical Consultant
If you fancy joining a team which strives to make a difference, moves at lightning speed and is a little bit unique, we’d like to hear from you. We’re currently looking for people just like you to join our team as a Technical Consultant.
Apply nowSome awesome extras...
Marvellous benefits
We offer a variety of money-saving discounts, leisure and lifestyle benefits, healthcare options and ways of planning for the future.
Happy Birthday!
Enjoy your big day with an extra day off! So, relax, lie-in, and spoil yourself - you deserve it.
Brand-new offices
Our offices are filled with collaborative space, hi-tech gadgets, and comfortable areas to do your best work.
Tea, coffee and FOOD
We supply unlimited tea and coffee, and our Sandwich Man pays us a visit every day, offering discounted goodies.
Charity work
Our Giving Back at Benefex team organise loads of opportunities to give back to the local community.
Socialise with us
Our fantastic social committee organise a whole host of events throughout the year with something for everyone.
The best place I've ever worked at!
The whole team are so friendly and the culture and energy is incredible. They're incredibly flexible on working patterns and style, and the offices are amazing! Plus there's so much social stuff and bonuses just because they want to give everyone a positive experience at work - stuff like parties, social nights, christmas, easter, valentines events, a day off for your birthday etc. all of it for free! Honestly it feels too good to be true, but I've been here a year and it's definitely real!
What does each team do?
Find out a little bit about what kinds of things you'd be doing across the multitude of Benefex teams
Employee Support Centre
As part of our fantastic employee support team, you'll be on the front line, helping our customers' employees with their day-to-day queries over the phone or via email. We'll teach you all about employee benefits and how they work, until you're an expert! There's a lot of teamwork involved, but you'll also be trusted to meet your own personal goals, too.
Data Services
Our Data Services team have an eagle-eye for detail and have wonderful analytical skills. You'll be processing incoming HR data, exporting, checking, and sending reports, and you'll be a fantastic problem-solver too.
Product Support
As a Technical Specialist, you'll be configuring and coding! You'll need your troubleshooting hat on as you resolve data queries, and you'll work directly with OneHub - our market-leading technology - to match our customers' specifications across a whole range of projects, from benefits, to TRS, to pensions auto-enrolment and more.
Finance
Benefex has the friendliest finance team you'll probably ever meet! Depending on your specific role, you could be responsible for payroll (which makes you incredibly popular each month), invoice processing, bank reconciliation, accounts payable - you name it! You need a good mathematical and analytical brain to be in this team - and they're the current holders of the Benefex Quiz trophy, so some general knowledge comes in handy.
Consulting
Our fantastic Consulting team anchor all the different departments who work in the background, and liaise with our fantastic customers to keep everyone updated on the scheme progress and customer feedback. But there's more - you'll also be designing employee benefits, updating the customers' sites and documentation, testing the platform for each client, and analysing data to help our customers make the best benefits decisions for their employees.
Technical Consulting
Our hard-working technical consulting team are the builders of our customers' benefits platforms. You'll be configuring our systems to meet customer-specific requirements, resolving any queries or changes that come up during the building process, and you'll need an eye for detail as you'll be reviewing incoming data as well. Plus, you'll need to be a team player as you'll be working really closely with the consulting team.
Benefex University
Our own in-house learning and development centre gives every single Benefexer the opportunity to expand their knowledge and branch out into other areas of the business. Our internal experts share their insights on everything from SQL to stress management, presentation skills to financial wellbeing, and even Dungeons & Dragons! Whether you're looking to improve your employee benefits knowledge and progress your career, or you just want to dip into something new, we can make it happen.
We also offer a huge library of online training covering all of the key topics which are essential to making sure Benefex is the best in employee benefits, reward and recognition, communications and employee experience.
Lifelong Benefexers - Kirren
Find out how our fantastic Product Manager got to where she is today. It's been a lot of hard work, but it's paid off...
Kirren's story
Kirren Dharamsi - Product Manager
Lifelong Benefexers - Alex
When you come to work at Benefex, Alex will probably be one of the first people you meet. Our wonderful People Manager has been at Benefex for over six years now, and she's central to our entire HR function.
Alex's story
Alex Davitt - People Manager
Lifelong Benefexers - Kim
Kim has been a dedicated Benefexer for over a decade now, and she's worked hard to progress through the ranks to become our Director of Customer Services - heading up our entire customer service operations, and delivering exceptional experiences to employees and HR teams alike...
Kim's story
Kim Smith - Director of Customer Service
Lifelong Benefexers - Michelle
Michelle is our Technical Director, and has been instrumental in developing our product into the fantastic global platform it is today. Over the course of her 10 years at Benefex, she's gone from strength to strength within Benefex, and she's not stopping any time soon!
Michelle's story
Michelle Harris - Technical Director
The Benefex social life
We throw an amazing party
The Benefex Christmas Party is the highlight of our social calendar, and we've had it all - stilt walkers, Oscar nights, James Bond parties, ice sculpting, parties on warships, full-sized cutouts of Nicholas Cage - you name it, we've done it.
While we can't do the Christmas party in 2020, our amazing People team and Social Committee have got a few ideas up their sleeve to still make this festive season really special!
We keep work social, too
We socialise a lot outside of work, but we also love to enjoy ourselves in the office. With a foosball table, breakout areas, coffee machines and TVs, we've got a relaxed and fun vibe going on in our Southampton headquarters.
Throughout the lockdown periods, we've worked hard to make sure we've kept socialising as normal. From strictly non-work-related Friday catch-ups, to team quizzes, to lunch and learn sessions, we've tried as much as possible to replicate our casual, friendly company personality online.
We get competitive
We love a quiz night! We host two big quizzes every year - one offsite, and one in the office at Christmas. Sometimes it gets a little bit competitive, but the most important thing is the truly punderful team names.
Luckily, lockdown hasn't stopped us from getting quizzical, and our fantastic Social Committee has made sure we've all stayed as competitive as we ever were!
We incorporate charity
We like to give to charity as much as we possibly can, so we host bake sales, raffles, fun runs, and even penalty shootouts all to raise funds for fantastic causes.
We're outdoorsy
We like to try all kinds of activities - sometimes it's a nice quiz in a pub, and sometimes we're rock-climbing, abseiling, kayaking or raft building. Not long after this photo was taken, we all ended up in the water...
Unfortunately, we haven't been able to get together so much in 2020, but we've got big plans for 2021!
We're indoorsy
While a lot of us love fun runs and archery, we also like a cosy evening in. If you're lucky enough to be based in our Southampton HQ, you'll be right in the heart of the social scene, with countless bars, restaurants and pubs nearby. Plus, we love to play pool.
We're good friends
Whenever you ask someone what their favourite thing about Benefex is, they'll say 'the people' almost every time. We arrange loads of different social activities during work and after, so you'll have a lot of opportunity to make great friends with your workmates.
We like to say 'thank you'
If you haven't yet looked at our amazing Recognition tech, you really should! But it's not just for our customers; we use this fabulous social media platform to acknowledge when our wonderful colleagues have gone above and beyond for us. Here's a sneak peek at the app - see how much we used it after just one year!
Did you know...
...that Matt Macri-Waller, our CEO, has a 99% approval rating on Glassdoor?
Here's what one of our alumni said about him: "Matt is constantly pushing the boundaries of what’s possible in his industry. Rather than following industry leaders he has become one. Consistently pragmatic, Matt doesn’t wait for a solution to be made, instead he creates his own."
See more reviews
A happy environment to be in
"There is a very genuine team atmosphere in the office and you never feel bad for asking questions. Everyone has a strong work ethic and being new in the office isn't bad because everyone is friendly."
Find out more on Glassdoor
Don't have your CV to hand?
If you don't have a copy of your CV right now, or you fancy working for Benefex but none of our current vacancies match your skillset, why not register your interest by leaving us your email address - a member of our recruiting team will be in touch!
Follow us on Twitter!
You might follow our company account @hellobenefex, but did you know we have a separate page, especially to show you what goes on behind the scenes at Benefex?
