IT Support Engineer

Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

If you have a minimum of 1-2 years IT Support experience in a SME company in a Wintel environment and fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.

Primary areas of responsibility:

  • PC, laptop, desk, phone setup, maintenance and configuration
  • Printer maintenance and escalation
  • Cabling and desk setups
  • Hardware/Software Asset Management
  • Windows 10 and Server 2012 R2+ support
  • Office 365 support
  • Windows Update via WSUS maintenance and configuration
  • Server room and data centre maintenance
  • Local and remote networking – LAN’s, WAN’s, VPN’s etc
  • Patching, updates, backup and Anti-Virus maintenance and configuration
  • Effective communication to resolution across business departments
  • Maintain confidentiality within all aspects of the job role
  • Ad hoc activities as required

Minimum level of experience required (including any industry-specific experience)

  • A minimum of 1-2 years’ IT support experience in a SME company in a Wintel environment

Minimum skillset required:

  • Being a logical thinker with good analytical and problem-solving skills
  • Demonstrable experience supporting Windows 10 and Windows Server 2012 R2+
  • Excellent communication skills across all levels and enjoy working as part of a team

Rewards for you:

  • Benefits including 25 days holiday (plus your birthday off!)
  • Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme
  • Great team and innovative office environment

We know that everyone has commitments outside of work, and we don’t want anyone to feel they’re not able to apply to come and work for us based on the hours they are able to work. We have people working all kinds of working patterns here at Benefex to fit around childcare, public transport, and even their Wednesday evening football match! If you’re not looking for full time working hours, then come and chat to us and we’ll do our best to agree a working pattern with you that works for both you and the business. We recognise that great work is all about what you deliver for the organisation, not the hours you’re in the office.


Please let us have your details.

Start as you mean to go on, though: don’t just bore us with a bog standard CV and dreary cover letter which you’ve used 100 times before for every other vacancy out there. We like people who are creative and challenge the norm, so reflect that in how you apply to come and work for us.

A CV is useful, there’s no denying that, but make your application stand out from the crowd and do something different. We like different.

Tell us about you

Submission of your CV provides Benefex consent to conduct appropriate employment screening aimed at assessing the content and transparency of the CV and relevant personal information
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