Matt Macri-Waller

Matt Macri-Waller

Founder & CEO

The pandemic accelerated workforce transformation, and it’s not slowing down.

In future years, when historians come to analyse the long-term impact of the pandemic on businesses, they will arguably point to new working practices and the new dynamics in the relationship between employees and employers as the most profound and lasting changes. Gradual trends in workforce transformation, such as the general move towards more remote and flexible working patterns, have been accelerated by years, even decades, because of the pandemic.

This world-changing event has forced organisations across all sectors to pivot their go-to-market strategies and transform long-established operating models to continue to serve customers and remain competitive against a backdrop of constant disruption and uncertainty.

At the same time, businesses have needed to manage, support and motivate their workforces at a time when people all over the world have been experiencing anxiety, stress and - in some cases - sickness and bereavement.

Importantly, for all of the long hours and unrelenting pressure that business and HR leaders have faced over the last 18 months, there is now much to be optimistic about - so much progress has been made. To find some light in this dark time, we embarked on research with several hundred HR and reward professionals, to uncover the truth about employee experience in the new world of work. This research explores in-depth the risks and challenges employers have faced, and continue to encounter, in response to the pandemic. However, it is just as much about the successes that organisations have achieved during this period and their exciting vision for employee experience in the future.

In reading this research, two key points stood out to me…

Expectations on employers are soaring

Across almost all industries, entire workforces have had to rapidly adapt to completely new ways of working, often from remote locations, without the routines and relationships that previously provided professional, personal and emotional support. Of course, this has sadly led to significant challenges for many people, from feelings of isolation, loneliness and a lack of motivation, through to mental health issues and anxiety.

More than ever before, employees are now looking to their employers to support them though this tumultuous period. Expectations have dramatically risen around what businesses should be doing to protect and enhance the wellbeing of their people, not just while they’re working, but in all aspects of their lives.

A new era of employee experience is coming

During Covid-19, pressure piled on employers to rethink how they support, protect and engage employees, particularly in a hybrid environment. Traditional models have fallen short, without many of the old touchpoints that were vital to employee wellbeing, engagement, recognition and reward.

In response, HR and reward leaders have had to reimagine the entire employee experience to meet heightened and evolving employee needs for people living and working in a new, uncertain environment.

As this research highlights, much of the focus has been on wellbeing – including mental health, emotional, physical, and financial wellbeing. HR and reward leaders have had to redirect their benefits provision to ensure employees have access to the services and tools they need to look after their own wellbeing.

But the pandemic hasn’t just forced organisations to look at their wellbeing provision in isolation. HR and reward leaders have recognised a need (and an opportunity) to review and recalibrate the entire employee experience in response to the new world of work.

More than anything, this research highlights the number of critical elements which combine to create an overall employee experience, and the sheer number of priorities and objectives that HR and reward leaders need to manage and optimise to drive improvements.

This is why a dedicated employee experience strategy is so vital – now more than ever. This is why HR and reward leaders need to ensure they have the resources, processes and platforms in place to manage the employee experience in a holistic way.

The foundations have been laid for a new type of employee experience, one that meets the needs of employees in this new and fast-changing landscape.

Employee experience has become the North Star for HR and reward leaders across all sectors; it is the critical factor in how organisations are able to attract, engage and retain a highly skilled and motivated workforce, ready for the future.

Employee experience in the new world of work

Read the full research report, right here 👇

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Matt Macri-Waller

Matt Macri-Waller

Founder & CEO

Matt is a global thought leader in the employee experience space, specialising in how technology can help bridge the gap between companies and its’ employees. He is the Founder and CEO of Benefex, the award-winning global employee experience provider. Matt’s vision is now impacting the lives of millions of people at work every day, but he also believes we’re just getting started.

He’s helped hundreds of organisations understand what’s impacting their employee engagement, and has then worked with them to design and deliver an employee experience which enables them to achieve their strategy.

His mission is simple: Everyone deserves to have an exceptional employee experience, every day. He believes that when you look at any workplace, no one comes to work to do a bad job, or be actively disengaged. There are just a collection of missed opportunities to make the most of every single interaction and experience. He’s made it his personal mission to help organisations to design and deliver exceptional employee experiences, ones that enable people to get engaged.

Matt is part of the Advisory Board for KPMG’s Global Fintech 100 business, and for Salary Finance. He is also a Barclays Entrepreneur Ambassador and Advisor. He’s also been nominated as a ‘Business Hero’ by The Times, and secured a place within the Reward100 most influential leaders in the Industry. Plus, he has a 99% CEO approval rating on Glassdoor.

Matt says his greatest achievement is setting up Benefex. (We think so too.)