The London Stock Exchange Group case study

Challenge

“We are mapping out a framework where we have got issues. We have markets that are not mature in terms of education and the provision of financial education particularly, so we are starting to have the internal conversation and ask, ‘where do we need to get to?’  

We wanted a core approach that works universally with where we can accommodate local issues and local problems to a certain degree. If you look at localities, we have 67, and 80% of them are in seven countries, so via simple maths, the bulk of our people are accommodated through a smaller geographic scale.  

It’s about trying to find something that we can offer and that might not be the same in every country.”

Focus on the cost-of-living crisis 

“The UK, I want to say, is easy, but it’s not because of the cost-of-living crisis and every family situation is different, costs are different, and I see stats around the squeezed middle. When we look at different countries – Sri Lanka is a good example, it is extreme there because there is a fuel shortage. So how do we get our guys to work if they can’t get fuel?  

We do need to look at each case differently. We can do so much around the foundations we offer to support people in terms of tools and benefits to help with the cost of living. You need those foundation blocks and beyond that, we need to accommodate the individual countries.” 

How does communication play a role? 

“Different communications strategies are needed in different countries and our research backs that up; APAC wants more face-to-face communication – our people in India and America prefer the webinar approach. So, it’s about how we can accommodate it and OneHub is an opportunity to sharpen the pencil somewhat in terms of messaging.”