Adam Mason

Professional Services Director

Adam joined the Benefex family having spent his career-to-date in professional services with Grant Thornton UK LLP. His experience is in leading client relationships, and working with dynamic and growing businesses to support them in realising their growth ambitions. Having previously qualified as a Chartered Accountant, Adam was selected to serve a term as President of the Southern Society of Chartered Accountants last year. Adam leads our award-winning Communications, Consulting, and Implementations teams, to ensure we remain a key voice in the market.

A couple of things you might now know about Adam: his wife works for an animal charity, so he’s often fostering puppies and kittens (we’re not at all jealous). He’s also a member at Hampshire Cricket, and is a life-long Swindon Town fan, but he doesn’t let that get him down.

Chris Wright

Information Security Director

With 22 years in the Royal Navy under his belt, our Information Security Director Chris doesn’t take any nonsense. If that wasn’t enough, he also spent 12 years working with an internet service provider dealing with customer management, support and day-to-day operations as well as yep, you guessed it – information security. Chris has achieved a lot during his time at Benefex, including successfully implementing ISO 27001 Information Security Management System and ISO 22301 Business Continuity Management System. If that went way over your head, the thing you really need to know about Chris is that he makes sure we’re looking after all your data at Benefex.

Our favourite thing about Chris is how passionate he is about his job. We’re also fascinated by the fact he boxed heavyweight in the Navy.

Emily Plummer

Marketing Director

Alongside her team of talented marketing professionals, Emily brings the Benefex brand to life. Her expertise in content strategy, SEO, brand awareness, PR, events, and social media (to name just a few) is what brings Benefex to the attention of the wider world. A woman of many talents, Emily began her career as a lingerie designer before becoming a key account manager for leading UK lingerie brand La Senza, and has designed for leading brands including M&S and Agent Provocateur. Before joining us here at Benefex, Emily had progressed through the world of insurance, from sales executive to UK Head of Marketing and Communications at SPB Group where she delivered projects for major brands including Lloyds Banking Group. She joined the Benefex marketing team in 2016, and is the driving force behind our awesome brand.

Emily lives on the Isle of Wight, and her claim to fame (other than being our favourite marketer) is that she starred in a Wella Shockwaves advert in NME magazine.

Gethin Nadin

Director of Employee Wellbeing

Gethin is a psychology graduate who has been helping some of the world’s largest organisations to improve their employee experience and wellbeing for almost two decades. The last 8 years have been spent working as part of the senior leadership team here at Benefex. As a frequent writer and speaker on employee experience and employee wellbeing, Gethin has been featured in The Guardian, The Huffington Post and The Financial Times as well as major HR, Reward and Pensions publications. Gethin is also a regular keynote speaker and guest lecturer at events, and a founding member of the Engage for Success Wellbeing Thought Action Group. He is also listed on the Employee Engagement Powerlist and one of Cardiff Life’s ‘One to Watch In The City’.

In 2018, Gethin published his first book - the 5 star rated Amazon HR bestseller ‘A World of Good: Lessons From Around the World in Improving the Employee Experience’, which has gone on to inspire HR and Reward teams at some of the world’s best known brands.

Giles Elliot

Managing Director

Giles joined the Benefex family at the start of 2011, just after the launch of Benefex's own technology platform, having previously spent several years leading high-growth internet technology companies.

As Managing Director, Giles is responsible for ensuring that we all work together to deliver award winning products and services to our clients, and for working with Matt to help to turn his vision for the future into tangible offerings for new and existing clients.

Before joining Benefex, Giles started his career qualifying as a Chartered Accountant with KPMG in the UK and Australia, before moving on to a variety of commercial roles (including FD, CFO and COO) across a range of industries from marine radar to organic baby food to a leading sailing clothing brand, before specialising in B2B data and technology companies.

Something you may not know about Giles is that – despite being ridiculously squeamish (he can’t even watch Casualty) – he delivered his son at home alone. Well, his wife was there too, of course.

Kathryn Kendall

Chief People Officer

Kathryn joined Benefex in October 2014 and has overall responsibility for managing the HR function within Benefex. She has over ten years’ experience of HR management across a variety of sectors. During this time, she has not only managed HR teams but has also had responsibility for operational departments, meaning she has a great understanding of what it actually takes to get a business delivering.

Kathryn’s remit at Benefex covers a wide spectrum, from developing a recruitment strategy to bring in the very best people to deliver to our clients, to designing and delivering in house training solutions, to ensuring our company values are at the heart of everything we do. She is passionate about ensuring work becomes a great place to be for absolutely everyone, and believes that life is far too short for us to spend it dreading Monday mornings. As she’s super multi-talented, she also runs her own HR blog, Up Close and Personnel

Kathryn’s claim to fame is that she is so bad at parking, she once drove her car into the side of her old office. We’re hoping she doesn’t go for a repeat performance here!

Kimberley Smith

Director of Customer Service

Kimberley joined Benefex in 2009 and is one of our favourite success stories. Plus she’s a great personality around the office, too. With bags of customer service experience in various industries such as travel, retail and employee benefits, she quickly progressed through the ESC ranks to the role of Operations Director, then Client Services Director, and now her current role as Director of Customer Service.

Just before joining Benefex, Kimberley was a manager at fashion retailer AllSaints, and has used her experience to successfully manage Benefex’s robust and expanding operations department. Through her role, Kimberley oversees the running of ESC and Client Services, including the development and retention of her team, as well as ensuring they deliver an exceptional level of service to all our clients, thus providing the ultimate employee experience. 

Matt Macri-Waller

Founder & CEO

Matt is a global thought leader in the employee experience space, specialising in how technology can help bridge the gap between companies and its employees. He is the Founder and CEO of Benefex, the award-winning global employee experience provider. Matt’s vision is now impacting the lives of millions of people at work every day, but he also believes we’re just getting started.

He’s helped hundreds of organisations understand what’s impacting their employee engagement, and has then worked with them to design and deliver an employee experience which enables them to achieve their strategy.

His mission is simple: Everyone deserves to have an exceptional employee experience, every day. He believes that when you look at any workplace, no one comes to work to do a bad job, or be actively disengaged. There are just a collection of missed opportunities to make the most of every single interaction and experience. He’s made it his personal mission to help organisations to design and deliver exceptional employee experiences, ones that enable people to get engaged.

Matt is part of the Advisory Board for KPMG’s Global Fintech 100 business, and for Salary Finance. He is also a Barclays Entrepreneur Ambassador and Advisor. He’s been nominated as a ‘Business Hero’ by The Times, and secured a place within the Reward100 most influential leaders in the Industry. Plus, he has a 99% CEO approval rating on Glassdoor.

Matt says his greatest achievement is setting up Benefex. (We think so too.)

Matt Russell

Chief Sales Officer

With over 16 years’ experience working with HR teams across multiple industries, Matt brings a wealth of knowledge and know-how to head up our fantastic Sales team.

Matt has a keen focus on innovation and delivering people-driven solutions that help organisations achieve results. His background is in global sales, HR and talent, with experience of selling, designing and delivering complex solutions across the globe with clients from multiple sectors.

Previous to Benefex, Matt was Sales Director for LHH Penna, where he was responsible for the UK sales team and commercial performance of the company. Before taking the helm as Sales Director, he was Managing Director of the LHH Penna Talent Practice with responsibility for revenue, products, solutions and delivery. As a senior leader in the business, Matt was part of the management team responsible for the integration of the LHH and Penna businesses in 2017 after the acquisition of Penna PLC.

In his spare time, Matt is the manager for a youth football team and can periodically be found in the gym.

Michael Tigwell

Chief Customer Officer

Michael is a self-proclaimed people geek, fascinated and driven by all-things customer service.

With 20 years’ experience working in the Employee Benefits and Tech industries, Michael has worked to build and manage customer teams across both the UK and US. Having joined us in January 2018 as Head of Client Success, Michael is now Chief Customer Officer; heading up everything client-related, to ensure everything runs smoothly!

Outside of work, Michael loves to run and cycle, both for relaxation and for the competitive thrill of triathlons! Of course, that’s only when he has the time between balancing work, three children and a dog called Ernie.

Oliver Bence

Strategic Consultancy Director

Oliver has been in the employee experience industry for an impressive 15 years! During his five years as a manager at Lloyds Registrars (now Equiniti), he migrated the Lloyds Bank Scheme (the largest scheme in the UK at the time) over to the new Equiniti branding and platform.

He joined Benefex in 2007 and spent his first five years with us as a Principle Consultant, which meant he oversaw the implementation of larger schemes. He shared his expertise in flexible benefits, online and offline TRS projects, discounts & cashback implementation, focus groups, roadshows, communications strategies, and salary sacrifice. You name it, he knows it.

As Strategic Consultancy Director, Oliver has a wide range of responsibilities. He takes care of our clients from the moment they meet us, right through to when their first scheme goes live, and is a source of support and technical guidance for our sales team and clients throughout.

Paul Andrews

Global Benefits Director

Paul joined Benefex from Mercer in 2019 with a wealth of international benefits experience, having worked with a large number of high-profile, multinational clients to review their approach to global talent and reward. He leads Benefex’s global benefits delivery team and he’s doing an excellent job of it, if we may say so ourselves. He is skilled in international benefits risk assessment and management, legislative compliance, trends research, cross-border benefits, and customer relationship management. AND he can speak fluent French, mais oui!

Paul Smith

Chief Technology Officer

Paul joined us on a permanent basis in 2017 and is responsible for the execution of our OneHub Product Suite, in terms of both people and technology. He is passionate about building a positive engineering culture and ensuring our products reflect the innovative spirit of Benefex.

Prior to joining Benefex, Paul has worked independently for brands including Microsoft, Credit Suisse and Axa, helping them successfully deliver both B2B and B2C software products.