Adam Mason

VP, Enterprise and Global

Adam leads our Global and Enterprise teams, overseeing our offering to these new and existing customers. Prior to joining Benefex, Adam spent over ten years with Grant Thornton working with global organisations, having trained originally as a Chartered Accountant with the firm.

Adam is committed to working with our customers to ensure that Benefex not only understands their key objectives and priorities but then works to create a solution that adds value. 

In addition, Adam oversees our Global Communications team, which works with our customers to create the brands and strategies that are ultimately designed to excite, empower and educate employees in respect of the offerings made available by their employers. Building upon his experience of working across the globe, his focus is on ensuring we use a range of approaches that cater for the many different audiences and in many cases their cultural requirements.

Outside of Benefex, Adam is a huge sports fan – there probably isn’t too much he wouldn’t watch - which includes being a life-long Swindon Town fan, but he doesn’t let that get him down.

Ashley Hamilton

Chief Finance Officer

Ashley is our experienced and commercially focussed director of finance. His specialist areas include customer experience excellence, general departmental management, insurance and investment, risk management, change management, statutory and management accounting!

Chris Wright

Information Security Director

With 22 years in the Royal Navy under his belt, our Information Security Director Chris doesn’t take any nonsense. If that wasn’t enough, he also spent 12 years working with an internet service provider dealing with customer management, support and day-to-day operations as well as yep, you guessed it – information security. Chris has achieved a lot during his time at Benefex, including successfully implementing ISO 27001 Information Security Management System and ISO 22301 Business Continuity Management System. If that went way over your head, the thing you really need to know about Chris is that he makes sure we’re looking after all your data at Benefex.

Our favourite thing about Chris is how passionate he is about his job. We’re also fascinated by the fact he boxed heavyweight in the Navy.

George Herat

Operations Director

George leads our operations here at Benefex, supporting our customers through our global delivery teams. George joined Benefex in 2020 from Zellis, where he held multiple leadership roles spanning commercial, strategy and transformation. Prior to joining Zellis, George spent his career in professional services with PwC, supporting his clients execute and drive value from their Mergers and Acquisitions.

Outside of work, George loves to travel and is a (self-claimed) slightly above average chef. He’s been an Arsenal fan ever since his mum “mistakenly” bought him the full Arsenal goalkeeper kit when he was 6 rather than the England shirt he asked for; this logic is tested on some match days more than others!

Gethin Nadin

Director of Employee Wellbeing

Gethin is an award-winning psychologist who has been helping some of the world’s largest organisations to improve their employee experience and wellbeing for two decades. The last 10 years have been spent working as part of the senior leadership team here at Benefex where Gethin leads our thought leadership in the market.

As a frequent writer and speaker on employee experience and employee wellbeing, Gethin has been featured in Forbes, The Guardian, The Huffington Post and The Financial Times as well as all major HR, Reward and Pensions publications. Gethin has been listed as one of the world’s top 101 Global Employee Experience Influencers for the last two years running, is listed on the Employee Engagement Powerlist and is one of LinkedIn’s top global contributors. Gethin is also a regular keynote speaker, Chair of the UK Government-backed Engage for Success Wellbeing Thought Action Group, a Key Stakeholder in UK Government Transport Employee Wellbeing KPI’s and a Fellow at the RSA.

In 2018, Gethin published his first book - the HR bestseller ‘A World of Good: Lessons From Around the World in Improving the Employee Experience’, which has gone on to inspire HR and Reward teams at some of the world’s best known brands. In 2021, Gethin published his second book ‘Das menschliche Büro - The human(e) office’

Kathryn Kendall

Chief People Officer

Kathryn joined Benefex in October 2014 and has overall responsibility for managing the HR function within Benefex. She has over ten years’ experience of HR management across a variety of sectors. During this time, she has not only managed HR teams but has also had responsibility for operational departments, meaning she has a great understanding of what it actually takes to get a business delivering.

Kathryn’s remit at Benefex covers a wide spectrum, from developing a recruitment strategy to bring in the very best people to deliver to our clients, to designing and delivering in house training solutions, to ensuring our company values are at the heart of everything we do. She is passionate about ensuring work becomes a great place to be for absolutely everyone, and believes that life is far too short for us to spend it dreading Monday mornings. As she’s super multi-talented, she also runs her own HR blog, Up Close and Personnel

Kathryn’s claim to fame is that she is so bad at parking, she once drove her car into the side of her old office. We’re hoping she doesn’t go for a repeat performance here!

Kimberley Smith

Director of Customer Service

Kimberley joined Benefex in 2009 and is one of our favourite success stories. Plus she’s a great personality around the office, too. With bags of customer service experience in various industries such as travel, retail and employee benefits, she quickly progressed through the ESC ranks to the role of Operations Director, then Client Services Director, and now her current role as Director of Customer Service.

Just before joining Benefex, Kimberley was a manager at fashion retailer AllSaints, and has used her experience to successfully manage Benefex’s robust and expanding operations department. Through her role, Kimberley oversees the running of ESC and Client Services, including the development and retention of her team, as well as ensuring they deliver an exceptional level of service to all our clients, thus providing the ultimate employee experience. 

Lauren Goldgrub

General Manager, OneHub | Recognition

Joining Benefex from her home in Toronto, Canada, Lauren has a wealth of experience in high-growth tech start-ups, and a fierce passion for innovation in tech. 

A lover of a good challenge, Lauren says building happy teams is what gets her out of bed in the morning (that and her dog, Mishu, needing a walk). At Benefex, she does this through heading up our market-leading OneHub | Recognition product! 

When not at work, Lauren loves exploring the world multi-week trekking, surfing (terribly), and cycling. Her favourite aspects of life in the UK include Sunday roasts at classic country pubs, the sheer variety of regional accents, and the wonder that is Gogglebox! 

Find out more about Lauren!

Matt Macri-Waller

Founder and CEO

Matt is a global thought leader in the employee experience space, specialising in how technology can help bridge the gap between companies and its employees. He is the Founder and CEO of Benefex, the award-winning global employee experience provider. Matt’s vision is now impacting the lives of millions of people at work every day, but he also believes we’re just getting started.

He’s helped hundreds of organisations understand what’s impacting their employee engagement, and has then worked with them to design and deliver an employee experience which enables them to achieve their strategy.

His mission is simple: Everyone deserves to have an exceptional employee experience, every day. He believes that when you look at any workplace, no one comes to work to do a bad job, or be actively disengaged. There are just a collection of missed opportunities to make the most of every single interaction and experience. He’s made it his personal mission to help organisations to design and deliver exceptional employee experiences, ones that enable people to get engaged.

Matt is part of the Advisory Board for KPMG’s Global Fintech 100 business, and for Salary Finance. He is also a Barclays Entrepreneur Ambassador and Advisor. He’s been nominated as a ‘Business Hero’ by The Times, and secured a place within the Reward100 most influential leaders in the Industry. Plus, he has a 99% CEO approval rating on Glassdoor.

Matt says his greatest achievement is setting up Benefex. (We think so too.)

Michael Tigwell

Chief Operating Officer

Michael is a self-proclaimed people geek, fascinated and driven by all-things customer service.

With 20 years’ experience working in the Employee Benefits and Tech industries, Michael has worked to build and manage customer teams across both the UK and US. Having joined us in January 2018 as Head of Client Success, Michael is now Chief Operating Officer; heading up everything client-related, to ensure everything runs smoothly!

Outside of work, Michael loves to run and cycle, both for relaxation and for the competitive thrill of triathlons! Of course, that’s only when he has the time between balancing work, three children and a dog called Ernie.

Oliver Bence

Strategic Consultancy Director

Oliver has been in the employee experience industry for an impressive 15 years! During his five years as a manager at Lloyds Registrars (now Equiniti), he migrated the Lloyds Bank Scheme (the largest scheme in the UK at the time) over to the new Equiniti branding and platform.

He joined Benefex in 2007 and spent his first five years with us as a Principle Consultant, which meant he oversaw the implementation of larger schemes. He shared his expertise in flexible benefits, online and offline TRS projects, discounts & cashback implementation, focus groups, roadshows, communications strategies, and salary sacrifice. You name it, he knows it.

As Strategic Consultancy Director, Oliver has a wide range of responsibilities. He takes care of our clients from the moment they meet us, right through to when their first scheme goes live, and is a source of support and technical guidance for our sales team and clients throughout.

Paul Andrews

Global Benefits Director

Paul joined Benefex from Mercer in 2019 with a wealth of international benefits experience, having worked with a large number of high-profile, multinational clients to review their approach to global talent and reward. He leads Benefex’s global benefits delivery team and he’s doing an excellent job of it, if we may say so ourselves. He is skilled in international benefits risk assessment and management, legislative compliance, trends research, cross-border benefits, and customer relationship management. AND he can speak fluent French, mais oui!

Paul Smith

Chief Technology Officer

Paul joined us on a permanent basis in 2017 and is responsible for the execution of our OneHub Product Suite, in terms of both people and technology. He is passionate about building a positive engineering culture and ensuring our products reflect the innovative spirit of Benefex.

Prior to joining Benefex, Paul has worked independently for brands including Microsoft, Credit Suisse and Axa, helping them successfully deliver both B2B and B2C software products.

Stephen Hackett

Head of Corporate Benefits

Stephen is a market-leading employee benefit director specialising in employee benefits (Health & wellbeing strategies and solutions, Group Risk, Online Benefits, Communication and engagement delivery, Voluntary Benefits, Total Reward) for UK and Multinational companies. His experience covers a wide range of companies from start-ups to global brands, and from design and implementation to managing complex employee benefit schemes!

Will Davidson

Chief Sales and Marketing Officer

Will joined the Benefex family in July 2020. He has over a decade of experience in the SaaS industry, predominately in the HR and Employee Experience fields, most notably at Fairsail and Sage People where he progressed from an Account Executive to lead the EMEA Commercial team - working with and supporting hundreds of multinational businesses.

Originally from Doncaster, Will lives in Swindon with his two daughters and his wife who runs her own Bakery business – which is one of the reasons he is such a keen runner (“I mostly run to burn off the calories from my other job as ‘chief taste tester’”).